Complaints procedure


How does our complaints procedure work?

We strive to provide you with the highest quality products and services. However, it may happen that you are not satisfied with our way of working. In case you feel the need to lodge a complaint, please contact us here

Processing your complaint

We will look at your message within two working days. We will handle your complaint within two weeks of receiving the message.
Your complaint will be processed in accordance with the SME finance regulations.